FAQ

FAQ

How do I create a profile?

Sign up here.

How do I change my profile picture and profile background cover photo?

Go to your profile and click 'Change Profile Photo' to change your avatar photo.  To change the background cover photo, select the camera icon in the upper left hand corner of your profile cover background.

What do I do if I keep getting an error when trying to send a private message?

Make sure you don't include the "@" in the recipient field.  Just use their username, i.e. marcus

Is my donation safe and secure?

Absolutely. Kigi Love is a secure site using Secure Sockets Layer(SSL) technology. This ensures that the information you send to us will be encrypted. Kigi love does not store your credit and debit card information. Payment processing is done through our payment gateways PayPal and Stripe. Kigi Love will not sell, rent, or trade your personal information to any third party.

What does it mean if my donation confirmation is pending?

Sometimes it can take a few moments. Refresh your browser in the meantime.

Do I get a confirmation email if I donate?

Yes, both from Kigi Love and PayPal(if you choose this checkout option). You will also receive a tax-deductible receipt from Kigi Love Foundation.

Do I need to have an account with Kigi Love to donate?

No, you do not need to sign up for an account in order to make a donation. However, we encourage you to create a profile to connect with others so we can become a community of collaboration.  Sign up here.

If I misplace my email receipt, how can I get a duplicate?

Simply email our admin at marcus (at) kigilove.com. Please include your name, date of donation, amount of donation, and name of designated non-profit.

How do embed tweets or social media posts?

Generally, all social media has an option to share a post.  Included in this is an "embed" option that you can copy and paste wherever you see fit on Kigi Love.

Who can I contact if I encounter any technical errors or have any questions?

You can contact us at marcus (at) kigilove.com and Marcus will respond to your issue shortly.

Have a question or want to report a problem?

Connect with us here.

Last Updated: September 16, 2015